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Does "last contacted" include the last time a user was sent or saw a mobile carousel?

  • 20 November 2020
  • 6 replies
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How would we trigger an experience based on the last time a user saw another experience?

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Best answer by Roy 24 November 2020, 06:33

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Hi @autumn​ ,

Q - How would we trigger an experience based on the last time a user saw another experience?

A - You should start using Series to do this. 

Use "Last contacted" for that reason will not work, if someone from your team member sends an e-mail or in-chat response this parameter will be updated. 

You should start building the Series, more information can be found here.

 

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Thanks for the info, @roy s11​. Is there a workaround if we don't have Series?

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@autumn​ , Hm... What about launching a Mobile carousel from a button inside your app? More info can be found here.

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@roy s11​ That's unrelated. The first experience we launched is a mobile carousel. We're looking to follow-up this experience with a chat message that's sent 30 days after the user sees the mobile carousel.

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@autumn​ , In this case, after 30 days you can manually tag all viewers and use this tag to show the next experience. 

That's the best workaround if you not use series.

tagall

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Thanks for the help, @roy s11​.

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