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Is there a way to trigger a series / email campains by a webhook/api triggered event?

  • 24 November 2020
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For simple cases the intercom series works great. But we have quite a couple of more not standard / advanced flows, like triggering a email campaign on a specific event (triggered by backend or web-app). We now end up populating contact data fields to simulate events triggers.

 

My question would be: Is there a way to trigger a campaign / series by using your apis? If this is not the case, can I ask if/where it is on the roadmap? Or how we can request such feature(s).

 

Thanks in advance!

Danny

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Best answer by Colin L11 25 November 2020, 16:18

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Only way I can think of doing it (as this is what we do) is catching an API/webhook call and using it to add an Intercom Event to the Contact. The trigger in the Series/Campaign would have to be an Intercom Event.

 

Series & Campaigns are not part of the Intercom API and I haven't heard of them coming in the API roadmap.

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