Answered

How do I disable Intercom on different parts of my single-page app?

  • 14 December 2020
  • 5 replies
  • 715 views
M

We use Intercom for our SPA. Can I disable Intercom on pages when navigating through the SPA. Intercom pops up on our signup page on mobile phones and completely blocks the signup flow :-/

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Best answer by Alexandra P 14 December 2020, 18:23

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5 replies

A

Hey @marcus b11​ 

 

You can add a conditional statement for mobile on the signup page and hide the Messenger with

 

Intercom('update', {"

 hide_default_launcher": true

});

 

More information here

M

Thank you. It seems to work just fine. The Intercom circle icon is hidden when using this.

 

However, we have a default message popping up at a timed delay. So if that is opened, even if the Intercom circle icon is hidden, the message pops up anyways.

 

Cheers,

Marcus

R
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@marcus b11​ , Hi Marcus, Then you should go to outbound messages -> Find that message and define the display rules.

rules

M

Excellent, seems to work. Just me who didn't explore these options well enough. Many thanks to both of you!

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@marcus b11​ , Always happy to help 🙌

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