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Why is my Product Tour not showing?

  • 18 December 2020
  • 4 replies
  • 115 views

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?Screenshot 2020-12-18 at 10.12.09

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Best answer by Jeff H13 20 December 2020, 01:34

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Hello @sally​ , as I see it should be a problem with the Rules. Can you provide more details on where this tour should appear? I will be happy to provide you the correct example.

Hi @sally​  Did you try ask for support using Intercom Messenger? I had similar problem before, and Intercom support helped me fix this.

@jeff h13​ Yes someone in support is helping me now 🙂 Will let you know the outcome.

That's great :)

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