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How do I make sure my avatar in Intercom settings shows up in the campaign emails sent from me?

  • 29 December 2020
  • 4 replies
  • 201 views
V

I'd like to make sure the pic from the settings https://prnt.sc/wc755eshows up in the email instead of the default placeholder https://prnt.sc/wc764y/p>

Is that possible?

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Best answer by Roy 29 December 2020, 14:34

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R
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Hello @vladimir m​ , Yes it's possible if you are using a Google Workspace.

If you are using Google Workspace, go to Intercom settings -> Outbound -> Addresses & domains and select the following settings:

vladimer-IntercomOnce you select a teammate's Intercom account e-mail, e-mail's will send from youremail@yourcompany.com (Instead of firstname.lastname@APPID.intercom-mail.com).

 

Keep in mind that Google will catch your Picture from your Gmail profile.

 

Hope this helps @vladimir m​ , Let me know if you have any further questions.

🎅 Wishing you a very Happy New Year.

 

V

Hey, Roy,

Thank you so much for this response.

That's extremely helpful.

Are there any possible downsides when sending with this option enabled as opposed to the first one?

I mean, will this impact deliverability in any way, etc....

 

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@vladimir m​ , On the opposite, that reduces the chances that your e-mail goes to the Spam or Promotion folder.

What about the deliverability, it's sending from the Intercom service - just like the first choice.

 

You can also send via addresses like - noreply@company.com; marketing@company.com and etc...

More information on that can be found here.

V

Thank you so much, Roy,

I really appreciate your advice.

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