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Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

  • 30 December 2020
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U
Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.
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Best answer by Roy 30 December 2020, 21:53

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Hello @user431​ , If you are talking about Desktop Notification, I tried to test it.

Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification. 

The best way will be to report this to @Intercom Bug Reports​ Group, someone from Intercom will reply to you after the holidays.

U

Hi! I have the same problem, using currently Chrome. When a new conversation enters I can hear the sound, but there is no notification appearing from my desktop.

 

Is this still something to fix or I'm the only one with the problem?

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