Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!
Best answer by Eric Fitz
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- Employee
- 1631 replies
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7 January 2021
- Answer
Hey @suresh 👋 archiving users will only reduce your bill on some of our older legacy pricing plans. You appear to be on just such a plan!
When you archive contacts, the billing page will be updated with the new count within 24 hours. Looking on our backend, I can see that the reduction in contacts is reflected for your workspace.
Hey Eric - I appreciate your quick response. Your answer solves my problem. I'll update you, in case, I have any further questions. Have a nice day! Cheers
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