I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.
Best answer by Eric Fitz
View originalHello @garima k​ , to map and sync qualification data, you should visit Salesforce app settings.
More information can be found here.
Hey @garima k​! If you're creating Salesforce leads from the Inbox, the source will always show as "Intercom" in SFDC. It's only possible to define the source if you're creating the leads through Operator or Custom Bots.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
