Best answer by Roy
View original
I noticed a recent change under users when we are changing a users email address. Prior to this week or so, we would change it and then it was updated. Now, when I am updating an email address i hit enter and now receive a pop up box as per the att
I noticed a recent change under users when we are changing a users email address. Prior to this week or so, we would change it and then it was updated. Now, when I am updating an email address i hit enter and now receive a pop up box as per the attached
Hello @wendy k​ , Please note that this only works for leads not for the users.
Q - is it sending an email to this user to notify them I have changed their email address?
A - Nope, it will not send an e-mail to a user about e-mail changing.
Â
Q - what does it mean by ALL CONVERSATIONS?
A - That means that all replies to the conversations created by this user will now be sent to a new e-mail address.
Â
I Hope this will be helpful @wendy k​ .
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.