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The count is visible but can we drill down to identify who they are?
My Series about re-engagement is complex with multiple messages spaced out over time and I'd love to be able to evaluate who the users are that matched the (re-login) rule that's tailing each message.
Best answer by Eric Fitz
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Hey @sushana 👋 right now, this isn't currently possible through the Series UI. I believe it's something we may plan to introduce in future, though! @Shwaytaj Raste, tagging you for reference 😄
Hey @sushana, I have some great news - we shipped this change today, so you can now drill down to user list level for all Series blocks 😄
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@eric f11 , This is great news! Thank you for letting me know and thank you to the folks behind making this happen.
It looks great, do I go to Help Center to find more details around this?
We just shipped the change today so I don't think the Help Center has caught up yet 😂 but all you need to do is click on the number of users under each block to get the drill down.
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Ooo! Thank you for the quick update about it. I have some questions but I'm going to wait for Help Center to get answers. The Drill down is going to help with better reporting on message performances!
Also, Did I say thank you already?
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Thanks, @eric f11 . It's great that the view offers different kinds of grouping, I'd love to see a count of users mentioned somewhere; probably a count mentioned in the dropdown list or just a mention above the actual list of users.
Also, I'd love to better understand how categorization is done (especially, 'Exited' has me confused. Exited Series or this particular block?)
Thanks @sushana, I'll make sure to pass on the feedback about the user count 👍
"Exited" refers to how many customers exited the Series once they reached that particular block.
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