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Can I change which teammate Outbound message replies are assigned to in bulk?

  • 21 January 2021
  • 3 replies
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Employee A was assigned to receive all the responses from outbound messages. I'd now like to re-assign them all to Employee B. Is there a way to do this at bulk? Or do I have to go into every outbound message and change it?

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Best answer by Roy 23 January 2021, 02:29

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@pamala​ I guess you have to open every message. If employee A left the company you could re-assign all message to employee B I think

They are not leaving the company, which why I cannot do bulk re-assign that way. Ugh, I guess I have to open every message.

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@pamala​ , That's something that Intercom should support, What about posting this in @Product Wishlist​ group?

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