Hello, community.
In the report Conversation tags, we can see "The number of tagged conversations by start date.".
In my flow we allow users to return to the previous conversation and ask another question. As well as it is natural for the users to ask within one conversation about the different products and not just about 1 specific topic.
Can I somehow get the report that will contain tagged conversation by the time of tagging or a report that will show tagged messages by the time of tagging?
For example, I have a conversation that lasted for 3 days and is still active.
1st day user asked a question that was tagged as "A"
2nd day - tag "B"
3rd day - tag "C"
I would like to see this conversation in the report for each of the 3 days with the tags that were implied in that day. Or be able to see the number of messages that were tagged with the specific tag on a specific day.
Best answer by Roy
View original
To get the following report, you should export conversations from Reports -> Customer Support -> Export:
