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How to make sure that the product tour is shown only to new users who've just installed the app?

  • 27 January 2021
  • 4 replies
  • 55 views
U

When I set the tag as 'users' for my product tour, it's shown to my existing users as well. But I'd like to show the product tour only to new users (first-time install). What's the setting or how can I help achieve this?

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Best answer by Roy 27 January 2021, 23:36

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R
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Hello @user860​ , If we are talking about the apps, then it's should be mobile carousels Am I right?

 

For filtering new users, I'm suggesting using the following filters:

CarouselOr use the sign-up date:

Carousel1I hope this will be helpful, Let me know if you have any further questions.

🦄

U

Hey @roy s11​ , so our app is in Shopify. I don't think the mobile carousel will apply here completely. I'm currently using a product tour for my users and it works completely fine. However, I'd like to show this tour only for the users who've freshly installed the app.

Did I help clarify here?

R
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Hi @user860​ , Yes, now your concern is clear.

 

In this case, you should use a sign-up date filter:

Sign-UpLet's say your turn-on this tour today, you can set show your tour automatically users who will sign up after Jan 28, 2021.

This will launch product tours only for newliy signed up users.

 

I hope this will be helpful, Let me know if you have any further questions. Always happy to help.

Roy 🦄

U

Thanks for your suggestion @roy s11​ ! 😊 Let me try this out.

 

 

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