Answered

How do we ensure messages in Series only send between certain hours?

  • 2 February 2021
  • 2 replies
  • 12 views
J
Badge +1

Hi there,

 

Our main Series journey is triggered by the certain amount of days a user is away from a certain date. It's a mixture of emails/chat sending when x amount of days away is hit, as well as this also triggering tags being added which (using Zapier) then triggers an SMS using Twilio.

 

We've had instances of users receiving messages at 12/1am at night. How do I set a rule to make sure a user only receives a message from us between certain hours? I can see you can schedule individual messages, but I can't see how to do this for a Series as a whole.

icon

Best answer by Roy 3 February 2021, 06:40

View original

2 replies

R
Rank
Userlevel 1
Badge

Hello @jessica w11​ , It's only possible to schedule individual messages.

You can request a feature that will allow you to schedule Series at @Product Wishlist​ Group.

J
Badge +1

Thank you for your prompt response as always @roy s11​ ! I've just added the schedule for individual messages now so not a problem.

 

If it's of interest I actually got around the tagging solution using the wait tool as follows:

 

1) User hits X number of days to go

2) Wait 12 hours

3) Tag applied

4) SMS sent

 

Which is now stopping our 12/1am SMS issue!

Reply


Terms & ConditionsCookie settings