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If we use the API for Data Attribute Model', can we able to fetch the listed attributes from the start of every conversation?

  • 4 February 2021
  • 2 replies
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A

If we use this API https://developers.intercom.com/intercom-api-reference/reference#list-data-attributes can we able to fetch any of the data attributes and pass that attribute value to a variable and then that variable need to be passed on to Watson. If yes could you please provide some guides/steps to achieve this?

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Best answer by Roy 5 February 2021, 06:34

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Hello @anoop​ , Let me try to help you here, okay?

 

If you want to get data attributes from the conversation, you should use Retrieve a conversation API.

 

Sending GET request to https://api.intercom.io/conversations/ConversationID

Response:

======================

"custom_attributes": {

    "Type": "Issue",

    "Priorty": "Low",

    "Feature": "Billing & Payments"

  },

======================

Let me know if you have any other questions about the API, happy to help 🦄

A

Hello @Roy ,

 

I understand that using conversation ID I can get the required attributes, but my problem here is I need to get the attributes or conversation ID at the very beginning of every conversation. Could you tell me which API should I use?

 

I tried with the data attributes API model and its not returning any values. Any suggestions please.

 

Thanks,

Anoop

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