Answered

Can I assign incoming emails based on the CC field?

  • 4 February 2021
  • 3 replies
  • 74 views
T

Hi all intercom guru, Do you know how to create Automation rule by using if " Email CC " I saw only option to use " Email To"

 

I would like to automatic assign to my team if incoming email have "Email CC" to certain email.

  

Thank You for your help

Lime Bear 319

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Best answer by Eric Fitz 9 February 2021, 14:25

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3 replies

Eric Fitz
Userlevel 1

Hey @thongtod​, I'm afraid our rules only recognise the email recipient, and not any addresses in CC. Can you tell me a bit more about your use case here?

T

Hi Eric,

 

My compony is heavily using CC and BCC for the email there for we what to have AUTOMATIC by using CC and BCC attribute. For example, I want to Archive an conversation that CC to me but not the one that send to me.

 

 

Thank You for your help

Leo

Eric Fitz
Userlevel 1

Thanks for clarifying this, Leo. Are you noticing that emails in which you are CC-ed, but are not the main recipient, are being forwarded to Intercom?

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