Answered

Can we send a conversation rating request more than once?

  • 12 February 2021
  • 2 replies
  • 147 views
U

Is it possible to send customer a request to rate the conversation after ticket was closed second/third time? as now it only sends automatically first time the ticket is closed

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Best answer by Roy 15 February 2021, 14:03

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2 replies

Eric Fitz
Userlevel 1

Hey @user900​! Currently, a conversation rating request will only send on the first close. It's not possible to re-trigger it.

 

However, a customer can always go back and change the conversation rating, provided that they didn't leave a comment with the rating.

 

Could you tell me a little more about your use case here, please? I'll tag in our @Product Wishlist​ group so that I know to add this feedback to my monthly report.

R
Rank
Userlevel 1
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Hello @user900​ , You can also use external NPS/Feedback tracker apps to send feedback request twice.

Suggesting to take a look at Intercom apps page, more information can be found here.

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