Set a time for activating bot

Hello @alexandra m11​ ,

In Intercom, bots can't reply to conversations where the teammates are assigned.

In automation rule's it's possible to take actions based on customer unresponsive time.

But there is no reply option, as I know the Intercom team working on this feature. The best workaround here will be to use some third-party integrations like Integromat, Zapier.

Let me know if you have any further questions or need any help to set-up this flow via third-party integration. I will be more than happy to provide instruction on this matter.