Answered

Is there a way to send an automated custom message when my rule closes a conversation automatically.

  • 19 February 2021
  • 7 replies
  • 527 views
L

I have a rule that closes conversations after 5 minutes of inactivity from my customer however I also want to send a custom automated message when this happens such as "Because you irresponsive for 5 minutes I had to close the conversation however you can reopen this conversation at any point after reading". Does this feature exist? Thanks

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Best answer by Jacob Cox 29 April 2024, 00:17

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7 replies

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Hello @landon v​ , That's a good use case.

 

Afraid there is no such feature currently, but as I know Intercom team working on this.

You can check this post and reply your use case there - Why would you want an auto-reply feature? (Question from an Intercom Product Manager)

 

Let's also tag @Alissa Tyrangiel​ here.

A

Thanks for tagging me @roy s11​ .

@landon v​ , we are indeed looking into this so thanks for submitting this request

P

Hi,

Is there any update to this feature?

Thanks

Paul

U

this feature sounds like an obvious must-have. im really surprised intercom have not added this after 5 months!

A

For my company, we need a feature like this because we need to send customers a disclaimer before beginning the conversation with one of our veterinarians.

M

@Roy after three years, I’d like to know if this is on the horizon?

Jacob Cox
Userlevel 4
Badge +5

Hey there @Marvin Rebong! I got some good news for you! This is currently possible by using our Workflows feature! 

You can trigger a ‘Customer has been unresponsive’ Workflow and have it send a message and close the conversation.

 

Jacob | Sr. Technical Support Engineer at Intercom

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