Why can’t I aggregate conversation volume in my custom report?

  • 24 February 2021
  • 1 reply
  • 5 views
I
Userlevel 2
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I can aggregate all other conversation metrics in a custom report except for conversation volume, why is that?

1 reply

Eric Fitz
Userlevel 1

Conversation volume will always display as a total. Unlike other conversation metrics in a custom report, it’s not possible to aggregate conversation volume.

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