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If I want to add tours to my support bot, so if someone asks a question I can direct them to launch a tour. Is it possible to do this?

  • 24 February 2021
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I'm asking because an Intercom support person mentioned that tours only fire once based on the targeting criteria, but if you can add a tour to a bot, it seems like they should be able to be manually initiated by the member/user.

 

Thanks!

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Best answer by Roy 25 February 2021, 00:24

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Hello @user924​ , Yeah, that's possible you should insert Product tour in bot replies.

Quick video instruction about this case here.

 

Let me know if you have any further questions about this topic.

Always happy to help 🙌

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