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Is there a way to retrieve deleted conversations?

  • 8 March 2021
  • 1 reply
  • 347 views
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  • Gina
  • New Participant
  • 0 replies

Need to recover an old conversation from a customer as I'm investigating a claim, this was cleared so I cannot find it. Is there a way to retrieve this?

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Best answer by Roy 8 March 2021, 21:08

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Hello @gina​ 👋,

 

Is this customer archived or permanently deleted?

(Archived users are not permanently deleted)

 

If you permanently delete the user, Intercom will save data for the next 7 days (according to the Intercom help doc).

 

The best way here will be to contact Intercom support ASAP.

To avoid such cases in the future, you should set-up roles per team member or department.

Manage permissions effortlessly with Custom roles

 

I hope this will be helpful, Good luck!

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