Intercom Community | Community

Help Center
Academy
Resources
Developer Hub
Partner Hub

5,101 Topics
12,780 Replies
14,165 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Product Q&A

Find answers and ask Expert Users for advice

User Tips

See tips from Users and Intercom Team

Product Wishlist

Suggest ideas and share upvotes

Groups

Join a User Group and connect with peers

Events

Explore upcoming user events and trainings

News & Updates

See latest Intercom and Community News

Recent activity
Help others
Categories

João Paulo FiorezeNew Participant

Contacts & Companies

Is it possible to add multiple addresses to the same User ID?

I’m working on the data of my company via intercom and some of my clients with the same User ID have more than one subscription plan, with different addresses. Is it possible to save multiple contacts with the same User ID? Do i need to provide one User ID for each subscription plan?

Pro BackupNew Participant

Give AI Fin user specific context

Before Fin AI starts drafting their response I want to give a short text input likeThis user is on the {plan} price plan with the following quotas: x seats, y integrations, ...they are using custom features: {a}, {b}, {c}Relevant metrics- metric_1: value_1- metric_2: value_2- ... so that the chatbot can give a much more contextual answer. This feels like low hanging AI fruit to get a much better answer. (ideally it also looks at some whitelisted custom data attributes (CDAs) / user tags)As far as I know this functionality does not exist.My proposal is to inject this via the javascript ( https://developers.intercom.com/installing-intercom/web/methods/#intercomboot-intercomsettings ) or via the backend REST API (for example via CDAs)Alternatively: I could define a private help article that is scoped only to this person? (via https://www.intercom.com/help/en/articles/2982784-control-who-can-see-your-articles ). But this really feels like a hack and not sure if it will be picked up by fu

Roy PaalNew Participant

Android + React Native + App crash when call intercom.present()

ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk"],nativeLibraryDirectories=[/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/lib/arm64, /data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]

Nicholas MillardNew Participant

Intercom chat "Couldn't send" error when any user tries to upload or paste an image

Hi there, for some time we’ve had an issue when a user tries to upload (via the attachment button) or paste an image into the chat, it instantly shows a “Couldn’t send” error, as shown below. I’d appreciate any help in resolving this issue.

ccwNew Participant

Settings, Security & Permissions

Is Intercom still in operation?

Hi, I have two questions. I use the messager to contact Intercom but they do not reply after 24 hours. So I have to ask here:If I cancel the subscription, will all my data be deleted after the subscription expires? How can I switch from an old plan to the new plan, since from March, 2024, the price model has changed and I want to switch from the old one to the new one.

Sasha2525New Participant

Assigning a language to a user when the user opens a new chat in the messenger

Hello!Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?Thank you!

User1594New Participant

Doubt about “Frequency and scheduling”

I have questions about “Frequency and scheduling” and the option “Send whenever the person matches the rules”.My configurations rules Limit to once every:12 weeks Keep sending it until: the message is stopped Send: on any day, any time Questions#1. What happens if the user presses the X (cancel) in the top right corner of the NPS question? The message is closed.#2. When does the same user get the same NPS again?-Will it appear 12 weeks later?OR-Will it appear when they log back in from the app and see the NPS again?#3. Is it possible to set up a rule in the intercom app, for example: if the user cancels the NPS flow, I'll show the same NPS flow to the same user again the following week.-Is this possible?-Where can I create this rule?Intercom flow

david meakinActive User

How do I prevent a conversation/ticket re-opening when the reply is a thank you

We have noticed in certain circumstances it would be good if the customer reply didn’t re-open a conversation or ticket such as when a customer thanks us for our help. Its nice to hear that the customer is happy but we don’t want the conversation to reopen. I know I can set it so conversations don’t reopen at all, but this then creates a new conversation which is worse that one reopening. Has anyone got any ideas on how best to resolve this?

User1594New Participant

The exel report for my android intercom flow doesn't show some information about the user

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information?

Jaden De WetNew Participant

Messages & Series

Intercom bulk outbound messaging

Can we upload a list of users' email addresses to intercom for bulk emailing? Should the users previously have existed in intercom or can they be any person who is currently, or has previously used our product? What are the best practices for executing this type of bulk communication? What are the exact steps we need to follow to achieve this?

João Paulo FiorezeNew Participant

Contacts & Companies

Is it possible to add multiple addresses to the same User ID?

I’m working on the data of my company via intercom and some of my clients with the same User ID have more than one subscription plan, with different addresses. Is it possible to save multiple contacts with the same User ID? Do i need to provide one User ID for each subscription plan?

Pro BackupNew Participant

Give AI Fin user specific context

Before Fin AI starts drafting their response I want to give a short text input likeThis user is on the {plan} price plan with the following quotas: x seats, y integrations, ...they are using custom features: {a}, {b}, {c}Relevant metrics- metric_1: value_1- metric_2: value_2- ... so that the chatbot can give a much more contextual answer. This feels like low hanging AI fruit to get a much better answer. (ideally it also looks at some whitelisted custom data attributes (CDAs) / user tags)As far as I know this functionality does not exist.My proposal is to inject this via the javascript ( https://developers.intercom.com/installing-intercom/web/methods/#intercomboot-intercomsettings ) or via the backend REST API (for example via CDAs)Alternatively: I could define a private help article that is scoped only to this person? (via https://www.intercom.com/help/en/articles/2982784-control-who-can-see-your-articles ). But this really feels like a hack and not sure if it will be picked up by fu

User1594New Participant

Doubt about “Frequency and scheduling”

I have questions about “Frequency and scheduling” and the option “Send whenever the person matches the rules”.My configurations rules Limit to once every:12 weeks Keep sending it until: the message is stopped Send: on any day, any time Questions#1. What happens if the user presses the X (cancel) in the top right corner of the NPS question? The message is closed.#2. When does the same user get the same NPS again?-Will it appear 12 weeks later?OR-Will it appear when they log back in from the app and see the NPS again?#3. Is it possible to set up a rule in the intercom app, for example: if the user cancels the NPS flow, I'll show the same NPS flow to the same user again the following week.-Is this possible?-Where can I create this rule?Intercom flow

Artem ChernousovNew Participant

[Bug] [iOS SDK] Keyboard disappearing after focusing the text field

Hello. I’ve found this report, but didn’t find the answer, so I’ll write my own example.We are faced with similar problem, after updating to version 17.0.1 from the version 14.0.7 (video in attachment). I can’t downgrade the library to the lowest version, due to we updated it to avoid another issues, which have been fixed in 17.x. This issue is not reproducible on versions below 16.x.x. If you’ll have any additional question, please contact me.

Constança VilarNew Participant

How can I get FIN conversations reports from specific chats?

I have allowed FIN to respond to some of my chats that are part of series and I would like to understand how many conversations are being resolved with it. How can I filter these conversations?

mateusz.leszkiewiczCommunity Manager

Getting started with Intercom

API - How to set up an Access Bearer Token A.K.A.: Find Workspace Access Token

To locate the access tokens for your workspace, go to the Developer Hub and then navigate to Your Apps.Here you'll find a list of all the apps you've built, including the workspace the app is installed on and the production workspace's access token. To find the access token, you'll need to locate the private app with the same name as your workspace's name. If this was migrated over during the update, it will have the phrase "Access Token App" at the end of its name.For example, my production workspace was called CSMappe and the access token would be this private app in my developer hub: Once you've located this, you'll want to click on the app's name. This will take you to the app's basic information view, like this 👇Next, you'll want to locate your access-token details by clicking the Authentication link in the navigation bar. Along with details regarding the scope of the token. (i.e. what data it can access and what it can do), you can also make updates to change the scope of your

jatinmishraNew Participant

-[IntercomSDK_IntercomNexusSocket isConnected] crash Intercom SDK 17.0.1

Hello Team,We recently updated to the Intercom iOS SDK 17.0.1 and started getting a crash in the SDK with the following stacktrace. Crashed: nexus.reachability0 libobjc.A.dylib 0x4e30 lookUpImpOrForward + 881 libobjc.A.dylib 0x34c4 _objc_msgSend_uncached + 682 Intercom 0x50cf4 -[IntercomSDK_IntercomNexusSocket isConnected] + 201563 Intercom 0x50ef8 -[IntercomSDK_IntercomNexusSocket reconnect] + 206724 Intercom 0x4db48 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 74405 Network 0x83844c __nw_path_necp_update_evaluator_block_invoke + 3166 libdispatch.dylib 0x213c _dispatch_call_block_and_release + 327 libdispatch.dylib 0x3dd4 _dispatch_client_callout + 208 libdispatch.dylib 0xb400 _dispatch_lane_serial_drain + 7489 libdispatch.dylib 0xbf30 _dispatch_lane_invoke + 38010 libdispatch.dylib

PacoNew Participant

Using API to capture Lead Data

Is there a way for Lead data to be captured using an API? I’m a little lost and wanted to see if that is even possible.

A

darshanhiranandaniNew Participant

Darshan Hiranandani - How does the API handle large datasets when performing bulk user operations?

Hi, I’m Darshan Hiranandani, How does the API handle large datasets when performing bulk user operations? Are there any specific mechanisms or best practices in place to ensure efficient processing and minimal performance impact? Have anyone any suggestion and idea please share.

A

Engineering SupportNew Participant

Missing Image Resource Online for Intercom SDK

Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255) at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211) at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30) at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24) at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:17) at io.intercom.android.sdk.ui.

A

News & Updates

News & Updates

6 topics
1 Reply

Product Area

Messages & Series

642 topics
1550 Replies

Conversations

494 topics
1392 Replies

Article Help Center

351 topics
1002 Replies

Workflows

343 topics
719 Replies

Surveys

51 topics
96 Replies

Product Tours

233 topics
619 Replies

Messenger

393 topics
1074 Replies

Contacts & Companies

166 topics
488 Replies

Fin AI Agent

39 topics
80 Replies

Tickets

17 topics
33 Replies

Fin AI Copilot

0 topics
0 Replies

Popular Topics

Settings, Security & Permissions

102 topics
187 Replies

Apps & Integrations

445 topics
1171 Replies

Workspace Data Management

11 topics
14 Replies

Reporting

150 topics
295 Replies

API & Webhooks

444 topics
1012 Replies

Intercom Mobile App

28 topics
58 Replies

Mobile SDKs

329 topics
1095 Replies

Customer FAQ

78 topics
118 Replies

Intercom Community

103 topics
189 Replies

Third-Party Apps & Plugins

10 topics
18 Replies

Post-Event Q&A

9 topics
10 Replies

Tips from the Intercom Team

Getting started with Intercom

11 topics
0 Replies

Tips for Developers

7 topics
5 Replies

Intercom for Human Support

6 topics
0 Replies

Intercom for Automated Support

7 topics
9 Replies

Tips from Expert Users

Getting started with Intercom

1 topic
0 Replies

Use Intercom like a PRO

2 topics
2 Replies

Apps & Integrations

1 topic
1 Reply

Welcome

New Members

2 topics
6 Replies

Expers Users

0 topics
0 Replies

Ask your question

Community Spotlight

"Intercom Community is a valuable way to not only get answers to questions, but also to workshop problems that may not have simple and straightforward answers."

Erin Kappers
Automation Manager,
SponsorUnited

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group

Join the Intercom Community

Join an exclusive network of 14,000+ global peers and unlock your
FREE membership benefits



	Company	Community	Get involved	Resources	Support

	About	Getting started	User Groups	User tips	Forum Support

	Customers	Community Guidelines	Idea Exchange	Academy	Help Center

	Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

	Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Cookie settings

Join the Intercom Community 🎉

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK