The Articles report shows "Opportunities" (search terms with no results), but we would like to see all searches, including what results (if any) were returned. This would help us understand better how our Help Center is being used, what topics are most important to our users, and whether our articles adequately address the searched topics. Do you provide a way to get this information?
Best answer by Kevin Bendixen
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+5
I 2nd this question - it must be sitting somewhere in the Intercom database. So far, as I understand, this is nowhere visible.
Upvoted and following! That's a great idea 😊
+5
Agreed, that would be super helpful to evaluate existing content. This sounds like a case for the @Product Wishlist​
+3
@Brian Byrne​ recently opened a thread around reporting recently. I think this is a good question for it.
+1
I'm trying to find out whether that feature exists or not. All I can find now is "searches with no results" which is slightly helpful but not so great. Would be better to know what people are searching for so we can create more articles around that.
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