Answered

What are some phrasing suggestions for the resolution bot to ask, in order to encourage people to phrase their question in a succinct manner?

  • 15 March 2021
  • 2 replies
  • 12 views

When incorporating the resolution bot into a custom bot, what's the question you ask in order to most optimally trigger the resolution bot answers? Any philosophies here? 🙂

icon

Best answer by Wendy B 15 March 2021, 18:27

View original

2 replies

Hey, we literally ask them to ask a question using the interrogative words & keywords: "...or ask a question in the chatbox below, using keywords and interrogative words (how/when/what).

For example: How can I check-in a guest?"

 

and in most cases it helps 🙂

Thank you!

Reply