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How does Intercom derive the "active now" status for contacts?

  • 29 March 2021
  • 1 reply
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How do you derive the active now status for a user? This is shown via a "green dot" next to their icon in the contacts list. I would like this info when using the API.

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Best answer by Eric Fitz 31 March 2021, 12:38

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Hey @james a​, this is derived from the last_seen_at parameter in the contact object in our API.

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