I'm trying to see if it's possible to automatically send a survey when a conversation is closed.
Best answer by Anonymous
View originalI'm trying to see if it's possible to automatically send a survey when a conversation is closed.
Best answer by Anonymous
View originalHey @cory b, right now, it's not possible to set it up in Intercom so that a third-party app is sent on a conversation close. Different apps have different functionalities, so I'd recommend reaching out directly to the teams behind any app you're exploring to see if they offer this feature or similar.
This can only be done if the conversation is entirely handled by a Custom bot.
Or manually by an agent in the conversation.
And this just crossed my mind: it would be nice if a newly introduced Macros could send app as they can do many other things (closing conversation, assigning it to someone, etc...)
And yeah I agree, including an app in the macro could help for this use case. 👍
Hey @cory b we just released a new update that allows you to customize what apps are automatically sent to leads or users when conversations end. More information is below, and here is a link to the changelog.
To customize your workflows:
This may seem obvious, but you can only use Messenger apps (in other words, apps that can be used inside the Intercom Messenger) for this functionality. I hope this helps, and let me know if you have any other questions!
Hi Mark - Wow, this is fantastic!! Thanks for the update.
Hi,
When using this new feature, which apps are you using or you can suggest (typeform, survicate and so on)?
Also, our support team interacts with users from different countries, does any of the apps within intercom detects the language of the chat and translates to the specific language?
Do you have any other suggestions to this issue?
Thanks
Hey @cs m12,
I'm a founder at Simplesat so I can recommend our own solution for Intercom.
Simplesat surveys can't detect the language, but you could create multiple surveys for each language and use different audience rules in Intercom based on the browser language or country. Let me know if you have any questions.
Regards,
Cory
Hi Cory,
Can we have a call to discuss this point? leaving you my email: m.alejo@stuart.com
Is it possible to automatically trigger browser language surveys when closing chats?
Thanks,
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