I cannot find evidence of that email anywhere! i have removed all emails from email forwarding and cannot figure out why automated responses are still coming in from that email
Best answer by Roy
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How can I completely remove an email from intercom so that messages don't come up when that email is CC'd?
Hello @natalya​ 👋,
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Just to make sure that we are on the same page, you want to stop getting automated responses when someone CC your support e-mail? Is this correct?
Hi Roy!
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Yes exactly!
@natalya​ , Have you tried to set up some automation? Which allows you to close such e-mails automatically.
Here's the example:
Yes I have, however our issue is we want an accurate close conversation time, does this affect the close conversation time?
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