Answered

What are the best practices for multilingual support?

  • 4 May 2021
  • 1 reply
  • 37 views
D
Userlevel 2
Badge +2

Hello, Intercom community.

I'm working on a wider list of languages to support and would like to ask if someone faced the same task and have some advice to share.

 

Help Portal - open and shut case, Intercom has a convenient system to manage articles in different languages.

 

Series - It seems that a separate series for each language should be created? Looks like a hustle. Maybe there are some workarounds that I'm not aware of?

 

Inbox - Is there any app that would make it easier for a human agent to chat in different languages (incoming/outgoing messages translator or smth like that)

 

All advice will be highly appreciated. 👐

icon

Best answer by Daniel M15 8 June 2022, 11:34

View original

1 reply

Daniel M15
Userlevel 2

Hey there! Daniel from Customer Support Engineering here 🔧 

 

For Series, you can set up different paths in one Series for each language by using a Rule block that specifies the user's browser language. However, many of our users find it just as easy to duplicate the Series and translate it for each language.

 

For Inbox, we have some great apps on our App Store that can help you with this! Please note that we do not offer an Intercom-built solution for this, and these apps are maintained by third party developers.

 

Hope this helps 😁

Daniel McGovern, Customer Support Engineer @ Intercom

Reply


Terms & ConditionsCookie settings