Answered

Is it possible to bypass the admin ID when adding conversation notes through the API?

  • 17 May 2021
  • 1 reply
  • 25 views

Badge +1

Hi team,

 

We're building an app that will add notes in conversations. Looking through the Intercom API, it seems like we must associate a note with an admin in the Intercom account.

 

Is it possible for the note to come "from" our app instead?

 

For example, like Slack bots with their own name and logo. Or, we use the Intercom/Github app and notes are posted from "Operator".

 

 

icon

Best answer by Cory B 17 May 2021, 15:30

View original

1 reply

Badge +1

Never mind! We found the secret operator+APPID@intercom.io admin. Very cool and thank you!

Reply