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Can I generate a report of active teammates without using the API?

R

How can I generate a report of my active Teammates or active Admins w/o using API?

 

I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

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Best answer by Roy 20 May 2021, 18:12

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R
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Hello @raj j​ 👋,

 

To get the admin list you should use the following request:

$ curl https://api.intercom.io/admins\
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept: application/json'

However, it's not currently possible to get Inbox seat information via API.

 

More Information about Admin List API can be found in Intercom Developer Docs.

 

I hope this will be helpful, Let me know if you have any further questions about Admin List API.

R

can i do this without using the API? also when i do query the api it returns all users all time not just the ones that are active

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Sorry, @raj j​ , You can actually use API to get the information about the Inbox seat.

 

Response Example:

admins": [{
"type": "admin",
"email": "mail",
"id": "ID",
"name": "Roy Sh.",
"job_title": "Test",
"away_mode_enabled": false,
"away_mode_reassign": false,
"has_inbox_seat": true,
"team_ids": [4375926, 4375927, 4556198, 4556297, 4974669]
},

"has_inbox_seat": true

 

Q - can i do this without using the API?

A - Yes, you can see team members with Inbox seat in Settings -> General -> Teammates

 

Q - it returns all users all time not just the ones that are active

A - You can retrieve and filter the following response.

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