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How can I send a one-off email from a support address to a contact?

  • 26 May 2021
  • 1 reply
  • 44 views
N
  • Nate
  • New Participant
  • 0 replies

Will it ever be possible a) send a one-off outbound email from a support address (support@company.com) by searching for the contact and just sending a quick email b) automatically snoozing an outbound emails so it automatically appears in inbox later

 

We are in the process of migrating from Zendesk to intercom. In Zendesk you can send an email very easily as pending (i.e snooze) for a specific period of time then it pops back up in your view.

 

You also cannot send an email to a contact from a support domain. How come?

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Best answer by Eric Fitz 28 May 2021, 11:13

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Eric Fitz
Userlevel 1

Hey @nate​, if you're looking to send an outbound email from a custom outbound address, you'll need to do this by creating a new email from Outbound home. It's not yet possible to do this from the Contacts page, as sending a message from here will always show your teammate profile as the sender.

 

I can record this as a feature request in our @Product Wishlist​ group for you.

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