Answered

Can I prevent replies to closed conversations?


Is it possible to not reopen closed conversations?

 

Currently, in the "Control your inbound conversation volume" settings, if I set "Prevent replies to closed conversations" to 0 days, I am unable to create a new chat in my test environment.

 

Is there another way to prevent conversations from being reopened?

icon

Best answer by Denis Taranets 30 May 2021, 17:15

View original

5 replies

Userlevel 2
Badge +2

Hi. yes, you can set this in the messenger settingspicture 2021-05-30 в 18.14.16.

Messenger -> Control your inbound conversation volume

Userlevel 1

Hey @danielle m11​, as per @denis t​ reply, this should work as expected, even with 0 days as the cut-off point. Are you able to test this in your production workspace? It could be an issue with the [test] workspace.

Thanks for the replies! I will test it out in production today 😊

@eric f11​ I am not having the same issue in production, I am able to start a new chat even if it's set to 0 😊

 

But if I close a conversation, that is not reflected to the user, it looks like the conversation is still open & the user is able to continue chatting. Is this normal?

Userlevel 1

Hey @danielle m11​, that shouldn't be the case, the conversation should show as closed on the user's end. Is it a new conversation, or a reply to an auto-message?

Reply