Hello
We schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone.
Product Tour does not work mobile ?
Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ?
How to handle those people ?
Thanks 🎈
Best answer by Kevin Bendixen
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+5
@marie p11 Correct, Product Tours don't work on mobile. Check this forum post for the current best practice of how to reach those users.
So the best practice is to pay Series then ?
The work around is to create post that follow themself as Mobile carousel is doing ?
+5
@marie p11 Yes, the best option is to set up a series as shared in the other topic and then use two different paths depending on the platform of the user. I wouldn't suggest to then use multiple posts for the mobile path, but rather explain the onboarding steps in one post or link to some other content like a help desk explaining it in detail or maybe a video explaining the mobile view. Multiple posts might not trigger automatically without the user refreshing manually.
+5
Hi, is there any chance that Product Tours will work on web mobile in the future? They are the best for onboarding new features.
+4
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