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Artem DaduntsNew Participant

Slack Customer review notifications

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that?

xavier.ollandNew Participant

When posting a ticket to Slack, get the link to Slack back

We’re implementing tickets, and we’re pushing them to the relevant slack channels based on our products & teams involved.There’s an action in Automation to easily post to Slack, and it works like a charm but… there’s no link within Intercom to find that conversation. So if my support team wants to see if they got an answer they need to manually find the conversation or manually copy paste the Slack link.Intercom’s API don’t let us update a field in the ticket...Custom actions don’t let us map anything to the ticket…I honestly don’t understand why we don’t have a proper API support so people can connect their environment and update tickets based on activities happening in 3rd party software.

Ali_hassan23New Participant

Clever Intrusions: Bypassing Security in TV Shows, Movies, and Dramas

What are some popular TV shows, movies, or dramas that portray characters using clever tactics to bypass security measures or confirmation prompts in various situations?

jahanzaibNew Participant

Apps & Integrations

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details.

Liezl BarramedaNew Participant

Moving CSAT score to the colleague

May I ask if it’s possible to move a CSAT from one colleague to another due to a mistake of closing without last response from the original conversation owner?

Arthur Van DykeNew Participant

Hello there!

Hello! I'm the Director of Client Services at Subsplash and we've been seeing great results with Fin. Excited to connect with others and learn how they are finding success.

AnastasiaSunNew Participant

Support Operations

About Russian accounts

Hi!You said you will not block Russian accounts two years ago. And what is your current perspective on Russion Intercom accounts?Will Intercom be blocked in Russia?

Joe L11New Participant

Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

Alejandro NarmonaNew Participant

Trigger custom action when creates a new conversation from Intercom

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.

Tereza ZaloniNew Participant

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

Artem DaduntsNew Participant

Slack Customer review notifications

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that?

xavier.ollandNew Participant

When posting a ticket to Slack, get the link to Slack back

We’re implementing tickets, and we’re pushing them to the relevant slack channels based on our products & teams involved.There’s an action in Automation to easily post to Slack, and it works like a charm but… there’s no link within Intercom to find that conversation. So if my support team wants to see if they got an answer they need to manually find the conversation or manually copy paste the Slack link.Intercom’s API don’t let us update a field in the ticket...Custom actions don’t let us map anything to the ticket…I honestly don’t understand why we don’t have a proper API support so people can connect their environment and update tickets based on activities happening in 3rd party software.

Ali_hassan23New Participant

Clever Intrusions: Bypassing Security in TV Shows, Movies, and Dramas

What are some popular TV shows, movies, or dramas that portray characters using clever tactics to bypass security measures or confirmation prompts in various situations?

Liezl BarramedaNew Participant

Moving CSAT score to the colleague

May I ask if it’s possible to move a CSAT from one colleague to another due to a mistake of closing without last response from the original conversation owner?

AnastasiaSunNew Participant

Support Operations

About Russian accounts

Hi!You said you will not block Russian accounts two years ago. And what is your current perspective on Russion Intercom accounts?Will Intercom be blocked in Russia?

Joe L11New Participant

Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

Alejandro NarmonaNew Participant

Trigger custom action when creates a new conversation from Intercom

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.

Tereza ZaloniNew Participant

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

iamMAHAMNew Participant

React Native: 404 Resource not found

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

sebastian24381New Participant

History of notes from one software to Intercom

Hello,we did’t start with Intercom yet. Currently our agents insert some note after having a call with our customers, like a short summary.So they write some sentences in a memo field and this will be saved in our Software. If we start in intercom we need to transfer this "history" of notes. Maybe someone can help us with the following questions:1.) How do we go about transferring these notes into Intercom? 2.) Where can we display such information in Intercom so that our agents can reproduce notes of the past? Here is a screen of notes in our current software: We would like to transfer such information in a section of this right section. Where can we arrange the notes? Maybe someone can help us. Many thanks, Sebastian

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