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Multi-select from list of options in custom bots

  • 3 June 2021
  • 1 reply
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I'd like to ask users a question and have them pick all answers that apply to them from a list of options in a custom bot. Since data field lists and reply buttons only allow for one selection, I don't see any other way to do this than asking whether each of the 11 options applies to the user as separate questions. This will make my bot very long so I'm obviously not thrilled about this solution.

 

Am I missing something or is my proposed solution the only way to achieve this?

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Best answer by Roy 4 June 2021, 00:43

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Hi @anna k12​ 👋

 

Let me start from the begging, Multi Selection with lot's of options makes messenger experience terrible. I think this is a first point why Intercom is not supporting Multi selections.

 

May I ask what type of question are you asking for your users?

 

BTW - Have you tried to integrate Intercom with Typeform? You can trigger Typeform form, ask customers as many questions as you want without making bad messenger experience.

 

Looking Forward = )

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