Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?
Thanks for any help!
Best answer by Roy
View originalHi @robin b 👋, Welcome to Interconnect 
In this case, you should add the custom e-mail address to Intercom.
1. Go to Outbound -> Messages -> Emails -> New email
2. Click on the From list and select Add custom address
3. Fill the following form and click confirm
Once you fill Intercom will send a confirmation e-mail, when you confirm you can use the following address for outbound e-mail sending.
There is also a second option available for custom e-mail sending, you can read more about it here.
I hope this will be helpful, Let me know if you have any further questions about this topic.
Best,
Roy
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
