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Is there a way to edit the current name of a Mailbox to reflect a more unique naming convention?

  • 14 June 2021
  • 2 replies
  • 14 views

Our support needs have evolved and I am looking to change the labels on my Inbox titles to reflect the true nature of the support needed.

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Best answer by Kevin Bendixen 15 June 2021, 09:18

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Userlevel 2
Badge +2

Hi.

  • You can create views based on the source or other attributes
  • Teams in the settings of your workspace
  • Automation settings to distribute dialogues between them, set SLA, tag and other neat things

https://www.intercom.com/help/en/articles/197-organize-your-inbox-by-team/p>

Userlevel 3
Badge +5

@tim t11​ yes you can do that. Go to Settings β†’ General β†’ Teams & Roles β†’ Click on the Inbox you want to rename β†’ Change the name β†’ Save

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