We recently had to update our customer's user ID's and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record?
We recently had to update our customer's user ID's in Intercom and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? I read that we can't merge 2 users so it seems like archiving the duplicate is the only alternative. I'm just worried about that possibly having unwanted side effects. Any advice would be appreciated!
Best answer by Eric Fitz
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