Is it possible to export customer data and conversation data from Zendesk to Intercom?

Question

We have Zendesk & Intercom working side by side and at this point, we are creating tickets from Intercom to Zendesk about specific conversations. Now I am thinking if it would be possible to use only Intercom but before I go any deeper I would like to know how I could have all the customer data from Zendesk to Intercom? In Zendesk we have a wide history of customer tickets and data and of course, I wouldn´t want that to disappear. We have tickets in Zendesk that are not in Intercom at all. So is this kind of integration possible and how?

Tanks in advance! 🙏

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Best answer by Roy 18 June 2021, 17:46

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Roy · Accepted Answer

Hello @pia​, How are you doing? First of all, it's a good decision to move all conversations to Intercom. Q - how I could have all the customer data from Zendesk to Intercom?A - If you are looking to transfer tickets as a conversation, you should use a service called HelpDeskMigration.More information can be found here - Zendesk to Intercom migration service.Articles and customers can be transferred through the Intercom - Switching from Zendesk to Intercom.I hope this will be helpful, let me know if you have any further questions.Have a nice weekend.

Pia · Answer

Thank you so much @roy s11​, this was very helpful! It gives me an extra boost to drive this forward.Are you aware of the possible pricing of the migration service? I noticed it depends on the number of tickets, articles etc but do you know any € ranges?Have a great week ​

Is it possible to export customer data and conversation data from Zendesk to Intercom?

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