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We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?

  • 21 June 2021
  • 3 replies
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We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?
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Best answer by Roy 21 June 2021, 20:56

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Hello @bryan m​ , Yeas you can.

 

1. Go to -> Edit:

12. Select the required field and click on the eye icon:

2 

I hope this will be helpful.

@roy s11​ Thank you for getting to me so quickly. The Inbox App I am referring to is this one:

 

Screen Shot 2021-06-21 at 1.11.47 PM 

Can you change the fields under Account Details?

Userlevel 1

Hey @bryan m​, it's not possible to change the fields that appear in the Salesforce Inbox app. That'd be a feature request for our @Product Wishlist​ group, so I've tagged the group in my reply to record it.

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