We have mentors who go over our clients (students) homework. I want them to be able to initiate chats with a student if they have a note about a specific homework task hey submitted.
(i.e. "your answer to question 13 is incomplete").
Mentors have users in our Intercom (they are team members), but I want the mentors to be able to launch the chat from the UI they use to check students homework rather than go into intercom look up the user and initiate a chat.
So I want them to be able to click a button next to a task they are checking, which will pop up either the messenger or any other way to send a message, where the user is already set (based on the email of the student I will pass to Intercom) and the task name/number included in the default text.
Is there a way to achieve this natively, via an integration or via API?
Best answer by Roy
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