I have tried Intercom's automated option. But I want a more customized and controlled way of asking customers for feedback once they have had a conversation with me.
I tried using apps like Survicate, Typeform, etc. but the problem with that is, once I receive the feedback, I don't see the conversation for which I got the response.
That's really odd!
I would love to know if any of you have set up any customized feedback system.
Best answer by Roy
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@roy s11​ Thanks for responding!
I tested it. Wootric actually creates a new conversation with the customers' response instead of adding it as a note.
I mainly want to check what is the CES score given by a user, and what is the conversation they referred to when dropping that feedback.
Thanks @eric f11​, for looping in @marÃn​ . I will wait for the response.
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