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Is there any way to disable the email that gets sent to a customer when they added to an existing conversation chain on Intercom?

A

Bit niche but I'm looking at disabling the email that gets sent to users when they are added to an existing conversation chain. I just want an email to trigger when a message is sent instead

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Best answer by Roy 6 July 2021, 15:36

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R
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👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day

T

Could I request an update on this feature? It's very important to my organization to be able to turn these off.

U

I agree. I would love this feature as well.

G

Same here - it's frustrating my customer service team and impacting their adoption of intercom.

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