Answered

Stripe app shows active subscription for inactive customers

  • 14 July 2021
  • 4 replies
  • 22 views

I have connected the Stripe app and for thousands of customers it shows them in Intercom as having an active subscription when in truth they have cancelled long ago.

I attach screenshots from what I am seeing in Intercom vs. Stripe. This happens for thousands of users.

 

Also, how can filter in Intercom for MRR > 0?

 

Thank you,

Dimitris

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Best answer by Dimitris T 22 July 2021, 13:58

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4 replies

Userlevel 1

Hey @dimitris t​, just to confirm that the customer in both screenshots has the same email address in both Intercom and Stripe?

Userlevel 1

Just me checking in again @dimitris t​, did you get your issue resolved?

Hi @eric f11​ , thank you for responding. I found several issues that might affect this. For example, I noticed some users changed their email address to our app but that was not reflected to Intercom whereas Stripe might have been updated. I am going to have to dig deeper. I will close this topic to avoid confusing people and will get back to you once I have more data.

 

I apologise for the trouble and thank you for responding.

 

Dimitris

Userlevel 1

No need to apologise, @dimitris t​! It sounds like it's an issue with data syncing between Intercom and Stripe alright. I'm happy to close this thread for you.

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