Domain authentication is failing for one but not both CNAME method authentications

  • 15 July 2021
  • 2 replies
  • 37 views

For authenticating my domain, I have successfully authenticated the intercom domain key CNAME but not the outbound intercom CNAME. They both use the same exact process and were set up the same exact way. Anyway, one fails while the other is working.


2 replies

Before you ask, yes I've waited for propagation. It's been 24 hours.

Userlevel 1

Hey @kelly a​, is it still the case that your domain has not authenticated? Can you post screenshots of your CNAME records here, please?

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