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Is it no longer possible to paste images into conversations or notes?

  • 18 July 2021
  • 6 replies
  • 72 views

Has there been any change to copying and pasting images from a conversation back into a conversation? If I open an image in another tab or copy an image directly from the conversation I cannot paste back into the conversation or notes.

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Best answer by Roy 18 July 2021, 23:24

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Hello @brian p​ ,

 

Yes, you are right here it's stopped working from Agent and from the User side as well. I just tested and it's not possible to paste picture inside the chat window 😞

 

Let's mention @Intercom Bug Reports​ here.

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Hey @roy s11​, thanks for tagging in the Bug Reports group! Let me see if I can replicate on my end and, if so, I'll open a bug report 👍

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@brian p​ @roy s11​ - looks like this has indeed been caused by a PR merged last week, which will be reverted shortly.

@eric f11​ much appreciated Eric! Definitely something vital for my teammates and I. Thanks for jumping on this so quickly.

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Thank you @eric f11​ , Just want to confirm that it's working now. Once again Thank you 🙏

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@brian p​ @roy s11​ no worries! Thank you so much to both of you for bringing this to my attention!

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