Bots aren't triggering when they should

  • 28 July 2021
  • 1 reply
  • 10 views
M

Different from the question below. I've created an outbound custom bot that I'm A/B testing that is set to show to Leads & Visitors during office hours. However, when I preview the bot it doesn't appear. I've set these bots live and they do not appear to the user either. What am I missing? 😭

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Hello @matthew p14​ 👋, How are you doing?

 

To better help you on this case, please can you provide bot settings screenshots? Like Rule and schedule settings from Intercom.

 

Looking forward.

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