Answered

iOS SDK setDeviceToken method crash

  • 29 July 2021
  • 3 replies
  • 39 views
M

Hi,

 

We are having the exact same issue as described by a user here: https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p>

 

Since this was 7 months ago, is there any update on this (other than the workaround to manually handle notifications)? Is this still a known issue that is being worked on?

 

We have just integrated the iOS SDK into our app and are having the exact same issue/crash come through for quite a few of our users. Again, we cannot reproduce ourselves manually.

 

Thanks

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Best answer by Eric Fitz 3 August 2021, 11:53

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3 replies

Eric Fitz
Userlevel 1

Hey @myles r​, our engineers are continuing to investigate and attempt to resolve this issue. I appreciate that it's been a while since the last community report but this is proving to be a quick a tricky one! For now, I would recommend using the workaround outlined in the other thread, which I will also link to here.

M

Hi @eric f11​, thanks for your reply. As I mentioned to your support team via chat/email I think it would be useful if you noted in the documentation that this issue exists and that the workaround may be required. We were receiving a significant number of crashes due to this issue and it could have been resolved much quicker (if not prevented) by a few simple lines in the documentation explaining that there is a known issue that is being worked on. Instead we were forced to release multiple bug fix releases whilst we attempted to figure out what the problem was. Cheers.

A

Hello, we also have the same issue.

If that's a known issue why not mentioning it in the documentation as @myles r​ is suggesting.

It's not serious at all for a company like Intercom.

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