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How do I make email templates that can be used within inbox?

  • 5 August 2021
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How do I make email templates that can be used within inbox?
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Best answer by Brent 6 August 2021, 01:01

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Hi @umar a​ , Intercom's help centre articles should help you out here.

 

Here's how to create an email from the inbox

https://www.intercom.com/help/en/articles/3197379-start-new-outbound-conversations-from-the-inbox/p>

 

You can use Macros to fill in your email details and it will use your default email template when sent.

 

Some more articles that might help:

 

There are 4 pre-created templates

https://www.intercom.com/help/en/articles/244-4-email-templates-to-choose-from/p>

 

Instructions to edit them

https://www.intercom.com/help/en/articles/3280161-customize-the-pre-made-email-templates/p>

 

Hope that helps

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